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Our Delivery Promise

Shipping Policy

We're committed to delivering your precious items safely and efficiently. Learn about our shipping options and policies.

Free Standard

5-7 Business Days

Express

2-3 Business Days

International

7-14 Business Days

Insured

Full Coverage

1. Shipping Methods & Timeframes

Standard Shipping

  • • Free for orders over $250
  • • 5-7 business days
  • • Tracking provided
  • • Available in continental US

Express Shipping

  • • $25 flat rate
  • • 2-3 business days
  • • Priority handling
  • • Available in US and Canada

International Shipping

  • • Rates vary by location
  • • 7-14 business days
  • • Customs fees may apply
  • • Available worldwide

2. Insurance & Security

All shipments are fully insured against loss or damage. Our shipping partners are carefully selected for their reliability and security measures.

  • • Full value insurance included
  • • Signature required on delivery
  • • Discreet packaging
  • • Real-time tracking

3. Order Processing

Orders are processed Monday through Friday, excluding holidays. Order processing times:

  • • In-stock items: 1-2 business days
  • • Custom orders: 4-6 weeks
  • • Orders placed after 2 PM EST process next business day
  • • Special orders may require additional processing time

4. International Orders

For international shipments, please note:

  • • Customer responsible for duties and taxes
  • • Customs processing may delay delivery
  • • Some countries have import restrictions
  • • International tracking provided

5. Contact Shipping Support

For questions about your shipment or to request special shipping arrangements:

  • • Email: shipping@luxuryjewelry.com
  • • Phone: 1-800-JEWELRY
  • • Hours: Monday-Friday, 9 AM - 6 PM EST